Terms of service

1. Agreement to these Terms

If you do not agree to these Terms and our Privacy policy, do not use CertCLR. We may update these Terms from time to time; the “Last updated” date reflects the current version. Material changes may be communicated by email or a notice on the site.

2. The service

CertCLR provides original certification practice questions, explanations, and related study tools. We offer free preview practice and paid full access for specific exams for a limited time period.

No vendor affiliation. CertCLR is an independent preparation platform. We are not affiliated with, endorsed by, or sponsored by Amazon Web Services (AWS), Microsoft, Google, CompTIA, Cisco, PMI, Anthropic, ISTQB, or any other certification body. Exam names and trademarks belong to their respective owners.

No exam registration. We do not register you for official exams, issue certificates, or guarantee that practice content will appear on any specific official test.

3. Accounts and eligibility

• You may practice some content without an account; an account is required to save progress reliably and unlock full paid banks.
• You must provide accurate information, especially your email and (when required) your full legal name for pass-guarantee verification.
• Accounts are personal and non-transferable. You are responsible for activity under your account and for keeping credentials secure.
• You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the service.
• We may suspend or terminate accounts that violate these Terms or pose security or abuse risk.

4. License to use content

Subject to these Terms and payment where applicable, we grant you a limited, non-exclusive, non-transferable, revocable license to access practice materials for personal study only.

You may not:

• Copy, scrape, bulk download, mirror, or redistribute questions or explanations
• Share account access or resell materials
• Publish CertCLR content on other sites, “exam dump” repositories, or file-sharing services
• Reverse engineer or attempt to extract the question database
• Use automated tools (bots, crawlers) except standard browsers and accessibility tools

5. Purchases, pricing, and access

• Prices, currencies, and access duration are shown at checkout. Full access is typically time-limited (e.g. 30 days) unless stated otherwise.
• Payment is processed by third-party providers (e.g. Stripe, Razorpay, NOWPayments). You agree to their terms when completing payment.
• Access begins when payment succeeds unless an order is marked as awaiting activation.
• Coupons and promotional pricing may have additional restrictions noted at checkout.
• Taxes may apply depending on your location and payment method.
• Chargebacks or payment disputes made in bad faith may result in account suspension.

6. Pass guarantee and refunds

Eligible full-access purchases may include our pass guarantee. Refunds are not automatic — they are governed entirely by the Refund policy, including requirements for 100% practice completion, timing windows, proof of official exam failure, and name verification.

Discounted or coupon purchases may be excluded from refunds as stated in the refund policy.

7. Referrals and promotions

If the Refer & Earn or similar programs are offered, additional rules shown on the referral page apply. We may modify or end promotional programs at any time. Abuse of referral or coupon systems may result in forfeiture of rewards and account action.

8. Acceptable use

You agree not to:

• Violate laws or others’ rights
• Attempt unauthorized access to systems, admin areas, or other users’ accounts
• Interfere with site operation (DDoS, spam, excessive automated requests)
• Harass support staff or submit fraudulent refund or payment claims
• Misrepresent affiliation with CertCLR or certification vendors

9. Intellectual property

All site content — including questions, explanations, branding, design, and software — is owned by CertCLR or its licensors and protected by copyright and other laws. Except for the limited license above, no rights are granted.

If you believe content infringes your rights, contact [email protected] with details.

10. Disclaimers and limitation of liability

As-is service. CertCLR is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

No pass guarantee unless eligible. Practice improves preparation but does not guarantee success on any official exam. Only eligible purchases qualify for the written refund program.

Limitation. To the maximum extent permitted by law, CertCLR and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid CertCLR for the specific exam access giving rise to the claim in the twelve (12) months before the claim, or one hundred U.S. dollars (USD $100) if no purchase was made.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless CertCLR from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the service, violation of these Terms, or infringement of third-party rights.

12. Termination

You may stop using the service at any time. We may suspend or terminate access immediately for breach of these Terms, fraud, or legal requirement. Provisions that by nature should survive (license restrictions, disclaimers, liability limits, dispute terms) will survive termination.

13. Governing law and disputes

These Terms are governed by the laws applicable to the operation of CertCLR, without regard to conflict-of-law rules. Before formal action, please contact us to resolve concerns informally. If a dispute cannot be resolved, it shall be brought in the courts or forums with jurisdiction over our principal place of business, unless mandatory consumer protection laws in your country require otherwise.

14. General

• Entire agreement: These Terms, the Privacy policy, Refund policy, and checkout disclosures form the agreement between you and CertCLR.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of future enforcement.
• Assignment: We may assign these Terms; you may not assign them without our consent.

15. Contact

Questions about these Terms:

• Email: [email protected]
• Live chat on the website
• About CertCLR