Refunds

Refund policy

If you fail the official certification exam after using CertCLR practice, you can request a refund when you meet the rules below.

Our promise

If you purchase full exam access (not on a discount or offer), complete the full practice set at 100% correct, take the official vendor exam, and do not pass, you may request a full refund of that exam’s access fee within the window below. Your full name from registration is used to verify the request.

Eligibility rules

  1. Name on file. Your full name is collected when you register (or via Google) and frozen for refund verification. It should match your ID / official exam registration.
  2. 100% practice required. You must finish the full question bank in practice with 100% correct answers — every question checked, none wrong or skipped — before Request refund is enabled.
  3. Proof required. Submit an image or scanned copy of the official failed exam score report (result), and/or a Certily / certificate verification link, from your account page.
  4. No practice after filing. If you continue practice on that exam after submitting a refund case, the case is automatically cancelled.
  5. No discounts. Discounted products and coupon offers are not refundable.
  6. Study period. You cannot claim a refund for a fail within the first 15 days after purchase — you must take a reasonable length of time to study. The refund option appears after 14 days.
  7. Request window. You must request your refund within 20 days of buying the exam. After day 20 the option closes.

How to request

  1. Sign in (or buy as a guest), set your full name on your account for the guarantee, then buy the exam.
  2. Practice the full set until you reach 100% correct on a completed run.
  3. Take the official vendor exam.
  4. From day 15 through day 20 after purchase — once practice is 100% — open Exam access → Request refund.
  5. Upload your failed report image and/or paste a Certily link.
  6. Wait for admin review — do not practice that exam while the request is pending.

Review

Our team approves the refund when the name, purchase, timing, perfect practice completion, and proof check out, or rejects it if something does not match. Refunds go to the original payment method when possible.

Questions? Use live chat anytime.